Reliable IT partner
We are an authorized provider of Dell Technologies warranty and post-warranty services in the Czech Republic, Poland and Slovakia.
We provide comprehensive IT administration and maintenance support and handle thousands of incidents per month, including critical interventions. Our technical support team is available 24/7.
Learn moreContact usWe specialize in IT services
Our company is pleased to offer an extensive range of professional services, including on-site repairs, installations, configurations and expert technical advice. In collaboration with technology leaders such as Dell EMC, HPE and Lenovo, our certified technicians and specialists carry out over 10,000 interventions per month across the Czech Republic, Poland and Slovakia. Our extensive experience allows us to solve even the most challenging tasks. Our commitment to excellence ensures that our partners enjoy significant savings in time and costs, along with the elimination of complex logistical challenges.
International quality standards
Our continuous services are available in the Czech Republic, Poland and Slovakia. Our teams then work on projects throughout Europe. Regardless of location, we are committed to delivering a consistent level of quality to our clients.
Prompt Response
We are committed to responding to incidents within 2 hours of being reported, 24/7, 365 days a year. Our service is fast, efficient and tailored to your needs. This commitment applies to all three of our service levels: CZ, SK and PL.
Agility and swift decision-making
Our contemporary, streamlined organisational structure enables us to respond expeditiously to any request and customise our solutions to your precise requirements.
Comprehensive sales and service
You can have a single point of contact for the purchase and service of your IT equipment, saving you time, money and administration.
Comprehensive IT Service and Support
We offer complex support that does more than just make life easier for your IT department. We manage your devices remotely. Repairs are then carried out on-site. Our specialists are up to any challenge. From laptops and workstations to complex server and data storage maintenance.
IT Equipment Service
- On-site / Off-site repairs of laptops / desktops, servers, storages
- Distributed IT Environment service / maintenance
- Emergency Management Systems
- Package Handling Machines
- Business Hardware Consulting
IT Infrastructure Services
- Network Infrastructure Surveys (including Wi-Fi Surveys)
- LAN and WLAN
- Metallic, Optical and Wireless
- Periodic Maintenance
Installation and Implementation
- Server and station installation services
- Screen implementation and service
- Equipment and system management
Device Configuration
- Sales and configuration of electronic devices
- Laptops and desktops for customers or employees
Order our services or schedule a free consultation!
Need a quick solution or expert advice? Order our services or arrange a free consultation with our specialists. We’re here to help you find the best solution for your needs.
Service Center
We handle over 100,000 incidents annually, with 99% of them being resolved directly on-site – whether at the customer's office or at their home. Our services are provided by more than 170 experts across three countries, including 150 certified specialists in Poland, the Czech Republic, and Slovakia. We offer comprehensive service with 24/7 availability, and within the framework of contracts, we guarantee continuous support for critical IT infrastructure elements. Depending on the severity of the issue, we can start repairs on-site within 2 hours of incident reporting.
- 99%
of issues resolved on-site
- 170
experts across 3 countries
- 24/7
available support
- 2/4 hours
response guarantee
Outsourcing
We are pleased to offer professional IT outsourcing services to ensure the stability, security and efficiency of your IT infrastructure.
Contact us for an individual offer!
The services we offer as part of our outsourcing package include:
Infrastructure management & maintenance
servers, networks, end user devices
Environment security
data protection, backups, cyber security
Technical support & service
fast response time, remote and on-site support
Cloud solutions
implementation, migration and management of cloud services
And what benefits does it all bring you?
Reduced maintenance costs and optimised technician utilisation
Payment is only for actual work completed, not for unused capacity. You save on recruiting, training and running your own team.
Greater flexibility and adaptability
Service support can be scaled up or down with ease to meet the current needs of your company.
No complex organisational structure
You won't have to deal with HR, logistics or administrative burdens.
Modern Technologies and Innovations
Gain access to the latest technologies and specialized services.
Incident handling process
Report a problem to the Helpdesk- A coordinator will analyse the problem or consult with a technical specialist as appropriate
- Propose a solution
- Order an intervention
- Deploy a technician and any required spare parts
- Contact the customer before implementation
- Resolve the problem on-site
- Confirm that the work has been completed
Business Support is an integral part of our services
We provide expert advice on the selection of solutions, hardware and software, and offer products from leading brands such as Dell EMC, Fujitsu, HPE, Cisco, Lenovo, Microsoft and FortiGate, among others. We can supply any hardware and arrange for consumables on request.
Our comprehensive inventory encompasses a wide range of hardware and software solutions. Should you require assistance in selecting the most suitable solution, please do not hesitate to contact our sales department.
Our delivery services cover the Czech Republic, Poland and Slovakia. We also offer service care and training for new users.
The order process is outlined as follows:
- Customer inquiry
- Customer needs analysis
- Customization of the solution
- Project finalization
- Order and implementation phase
Discover all our locations
Our services are provided by over 170 experts across three countries, including 150 certified specialists in Poland, the Czech Republic, and Slovakia.
Contact us
We’re here for you — feel free to reach out to us.
dalzedek@aliservis.cz
+420 602 191 588